PRIVACY POLICY

We are committed to protect the confidentiality and security of the personal information that you will provide us during the reservation process and in the course of your stay. In proceeding with the reservation, you agree to allow the Hotel and its related corporations to collect and use your personal data for the purpose of administering, managing and maintaining our customer relationship with you. 

Compliance: 

This policy is prepared to comply with the Data Privacy Act of 2012 (DPA), enacted by Congress in August 2012 as Republic Act No. 10173, and its Implementing Rules and Regulations (“IRR”), issued by the National Privacy Commission.

Personal Data: 

The Reef Island Resort Mactan Cebu values the privacy and the confidentiality of its members’ Personal Data. This includes but is not limited to:

  • Member’s name

  • Birthdate

  • Marital Status

  • Biological Gender

  • Biological Age

  • Permanent and Current Home Address

  • Landline and Mobile Numbers

  • Email Address

  • Company of employment

  • Office Address

  • Occupation and position

Personal Data Other Than Yours: 

Personal data submitted by our members may also include but are not limited to:

  • Your spouse’s name

  • Dependent’s name/s

  • Children’s name/s Parent/s name/s

By submitting the above Personal Data, you attest that these parties have explicitly given you consent to process his or her Personal Data in accordance with our privacy policy.

Consent: 

By providing The Reef Island Resort Mactan Cebu with your Personal Data, using our services and/or programs, you hereby confirm your agreement to the terms and conditions stated within this Privacy Policy.

You will also explicitly consent and authorize The Reef Island Resort Mactan to process and use your Personal Data.

Collection: 

The Reef Island Resort Mactan Cebu may collect your Personal Data through the means including not limited to the following:

  • Printed registration forms at The Reef Island Resort Mactan Cebu

  • Online registration forms at The Reef Island Resort Mactan Cebu website (both desktop and mobile).

  • Interactions with our concierge agents through phone, email, chat, and social media accounts.

  • Availing of offers, promos, benefits, and services offered by The Reef Island Resort Mactan Cebu

  • Responses and submission of information through surveys, printed or digital (through email, social media polls, or The Reef Island Resort Mactan Cebu website, both desktop and mobile).

  • Provided information via other requests, complaints and inquiries.

  • Visits and use of our website, social media sites and other digital platforms.

  • Social media via tagging, reposting or mentioning The Reef Island Resort Mactan Cebu, its subsidiaries and partners on any social media account.

  • Website analytics tools

  • IP addresses

  • Cookies

Use and Disclosure of Personal Data: 

The Reef Island Resort Mactan Cebu may disclose its member’s Personal Data to the following:

  • Its employees

  • Duly authorized representatives

  • Related companies (including member-companies)

  • Assignees and 3rd party service providers.

Personal Data Protection: 

The Reef Island Resort Mactan Cebu is committed to protect the privacy of all submitted Personal Data by its members. This includes Personal Data transferred to 3rd parties performing services on behalf of The Reef Island Resort Mactan Cebu.

Any Personal Data provided to The Reef Island Resort Mactan Cebu as stated in the collection section of this policy will be processed only for the declared purpose for its collection.

The Reef Island Resort Mactan Cebu will process Personal Data according to the general principles of transparency, legitimate purpose and proportionality.

Any activity by the member on The Reef Island Resort Mactan Cebu website or social media platforms will not result in the member’s name being added to a mailing list, unless the member specifically requests The Reef Island Resort Mactan Cebu to do so.

The Reef Island Resort Mactan Cebu will not provide or sell any Member’s collected Personal Data to any unrelated or unauthorized 3rd party.

All such persons or service providers that The Reef Island Resort Mactan Cebu is affiliated with are required to protect the confidentiality and privacy of all Members’ Personal Data as stated in this Privacy Policy.

Protection Measure: 

The Reef Island Resort Mactan Cebu maintains the following measures (including but not limited to) to ensure protection of our Members’ Personal Data against disclosure, loss, theft, unauthorized access, modification or usage:

  • Password encryption of data

  • Restricted file access to authorized employees

  • Firewall security

  • Regular audit trails

Disclaimer: 

These implemented measures may still be subject to human and operational error and are not completely foolproof. The Reef Island Resort Mactan Cebu has taken contingencies to prevent unauthorized access, improper processing, or usage of Members’ Personal Data through the above stated measures.

Withdrawal of Consent: 

Members can withdraw consent of Personal Data storage and usage from The Reef Island Resort Mactan Cebu at any time via a request through info@thereef.ph

Depending on the nature of your withdrawal, The Reef Island Resort Mactan Cebu may not be in a position to continue to extend our benefits and services to you.

3rd Parties: 

Sites, services and/or other platforms accessed through The Reef Island Resort Mactan Cebu website may have been independently developed by other 3rd parties.

The Reef Island Resort Mactan Cebu has no control over and does not maintain these sites and platforms. Henceforth, The Reef Island Resort Mactan Cebu will not be responsible the privacy and policies and practices of these 3rd parties.

This privacy policy only applies to The Reef Island Resort Mactan Cebu website. Members are advised to study these 3rd party privacy policies at their own discretion.

Data Availability

Personal Data submitted or published in The Reef Island Resort Mactan Cebu website may be available worldwide via internet access and/or Cloud Storage services.

The Reef Island Resort Mactan Cebu does not have nor maintain control over the use and misuse of such information.

Cookies: 

The Reef Island Resort Mactan Cebu website uses cookies i.e. identifier data, stored in the memory of the device you use when you visit and access our sites.

Cookies are used to recognize the devices you use in order to improve your user experience. These may also provide information to the owners of the site.

These cookies are encrypted and do not save any Personal Data about you. Please note that if you disable or block cookies, you will not be able to access the full services of The Reef Island Resort Mactan Cebu website.

Contact Us: 

If you have questions about The Reef Island Resort Mactan Cebu Privacy Policy Statement, or data processing methods, you can contact us by sending us an email at info@thereef.ph